Procedures for returning products
The comfort and satisfaction of customers has always been one of our priorities. In this regard, we try so that every order reaches the customer in the desired and expected conditions. Despite this, respected customers may face problems after purchase. In such cases, our after-sales service will help you. Due to the wide range of product groups offered on the website, all products that must reach the consumer physically healthy have a guarantee of authenticity and physical health and are subject to a 7-day test and return period.
Conditions for returning goods
If the purchased item has physical and appearance damage or defects.
Damage or physical defects must be reported to the after-sales service by phone or email within 24 hours after receiving the goods.
It is necessary to keep the original carton and box of the products and avoid throwing them away separately. Using this service is only possible if the product is returned to us in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product's original carton or box, or tearing and defacing it, will void the return warranty.
If the customer abandons her purchase.
Note paragraph 1: cancellation of the purchase and return request is given to the product that has not been opened, any kind of tampering, opening the primary packaging, seals, labels and even nylon vacuum and shrink will eliminate the possibility of returning even if from The product has not been used.
Note paragraph 2: Since we are an online website, the right to return goods according to the conditions belongs solely to the customer or the same consumer (ordering one product in quantity is contrary to the buyer's purpose of consumption and does not include the right to return).
If the order has not been sent yet, the order tracking unit should be informed as soon as possible.
If the customer cancels his purchase after receiving the goods, he must inform the after-sales service unit of his cancellation within 7 days at most.
With reference to "note paragraph 1" in this case, returning the goods after the approval of the after-sales service expert is only possible if the goods have not been opened, are in their original condition (sealed), have not been used, and be sent along with all the necessary and accompanying items. Also, if the product is sold with a gift, it is also mandatory to return the gift along with it. It should be noted that goods that cannot be returned due to their special nature or personal use and due to the need to comply with health issues, are excluded from the scope of this clause.
Please note that any change in the initial conditions of the goods, even in the packaging, will eliminate the possibility of using this service.
Also, in case of canceling the purchase, the customer will be responsible for sending the goods.
If the purchased item has physical and appearance damage or defects.
Damage must be reported to our after-sales service within 24 hours after receiving the product.
- Due to the safe and standard packaging of all consignments, delivery to any of the reliable transport companies chosen by the user and declaration of the consignment note means that the occurrence of any accident during transport and delivery is the responsibility of the transport company. It is a transfer and we will compensate the damage only if the shipping company approves the order and in order to facilitate follow-up.
- It is necessary to keep the original carton and box of the products and avoid throwing them away separately. Using this service is only possible if the product is returned to us in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product's original carton or box, or tearing and defacing it, will void the return warranty.
- The damaged product and all its accessories and accessories must be sent to our after-sales service in the same form that the customer received it, together with the official meeting report of the shipping company and the invoice.
- If the damage is visible at the moment, the customer can refuse to receive the shipment so that it can be returned to us for checking and resending.
What are the conditions for using the 7-day return guarantee?
If the purchased item has a defect or technical problem.
Bugs or technical defects must be reported to us within 7 days after receiving the goods.
It is necessary to keep the carton and the original box of the products until the end of the 7-day period of use, and avoid throwing them away separately.
Using this service is only possible if the product is returned to us in its original carton or box.
Labeling or writing descriptions, addresses, or anything else on the product's original carton or box, or tearing and defacing it, will void the return warranty.
This service does not include technical and appearance defects (breakage, scratches and the like on the body of the product) caused by the user's improper use of the product. Improper use after delivery of the product includes items such as transportation and handling, installation and commissioning, adjustments, unusual use, maintenance and use other than and different from the product manufacturer's recommendation (listed in the product manual).
How to send the goods?
Please contact our after sales support experts before taking any action.
Do not send the goods without coordinating with the after-sales service separately.
For shipping, the product must be well packed in its original box or carton, and accessories and all items must be sent with the original product.
Labeling or writing descriptions, addresses, or anything else on the product's original carton or box, or tearing and defacing it, will void the return warranty. (If necessary, write your explanation on the back of the purchase invoice or on a separate piece of paper.)
If sending by Pishtaz post, take a photo and a picture of the postal receipt and email it.
important points
If the technical fault, the existence of technical or physical discrepancy or the appearance of damage is confirmed by the after-sales service experts, we will bear the shipping costs.
To deposit the postage fee to the customer's account, a postal receipt with the stamp of the postal company must be sent to us along with the goods. Also, a picture of the receipt should be prepared and emailed.
In case of canceling the purchase, or if the defect or discrepancy is not confirmed by our experts, the cost of sending and receiving the goods again will be borne by the customer.